Dear Patients,
We are pleased to announce that our Moorgate clinic is open to see patients in need of urgent care. From the 8th of June, both our practices will be open at our normal hours.
Whilst many things have changed, we want to reassure you that we remain committed to your safety. We have always maintained the highest standards of infection control and will continue to do so.
We would like to inform you of changes we need to implement to reduce the risk to you, your families and to our staff.
- You will be sent a pre-screening questionnaire to complete online or someone from the practice will call you to answer some questions;
- Please attend with your facemask;
- Please complete all forms sent to you electronically;
- Please be punctual, late patients will NOT be seen;
- You may be asked to wait outside and only enter the practice after you have been called;
- Upon arrival the patient’s temperature will be taken. Patients with temperatures above 37.8°C will be rescheduled;
- Patient escorts will not be allowed in the practice;
- Patients will be asked to follow our hand hygiene instructions upon entering the practice;
- You must maintain social distancing whilst in the waiting areas;
- Practice communal areas (e.g. toilets) will not be available;
- Cross infection control remains a major priority. PPE and enhanced decontamination measures take longer so please be understanding;
- We are operating contactless check-in and check-outs. We will contact you before your appointment to arrange payment and your next appointment will also be arranged over the phone;
Due to these guidelines, we will be seeing fewer patients per day so please be patient with us. COVID-19 is requiring us to change the way we work and treat our patients. Thanks for helping us to keep everyone safe.
We look forward to seeing you.
The ODL Team
