Patient Information | ODL Dental Clinic London

Thank you for trusting ODL Dental Clinic with your oral health care needs.

We have created this page to pull together the most commonly needed resources all in one place. However, if there is anything you cannot find here or need something explained to you, please do not hesitate to contact us or to use our live chat with a member of staff.

At ODL Dental Clinic we are committed to providing the highest possible standard of care for our patients. An important part of fulfilling this commitment is ensuring that we work in partnership with you. This helps us understand you and tend to your specific needs. Pease click here for a description of some of our responsibilities to you and your part in your care.

For Our Patients

Everything You Need to Know for Your Visit

Booking, Changing and Cancelling an Appointment

Please remember that we have a 48-hour notice policy for all appointments. If you fail to contact us at least 48 hours prior to your appointment time, a cancellation fee may apply.

Deposits

In conjunction with our 48-hour cancellation notice policy for appointments, we ask all patients to leave a refundable deposit. This is done to minimise last-minute cancellations and missed appointments, resulting in increased waiting times for our patients.

Emergencies

If you have a dental emergency please call us on 020 7739 3345 or 020 7638 6600.

For emergencies outside our working hours please email info@odldentalclinic.com with "EMERGENCY" in the subject box and we will get back to you.

Complaints procedure

We take complaints seriously at ODL Dental Clinic and aim to resolve them quickly, fairly, and with care. For details, view our Complaints Handling Policy or contact us at support@odldentalclinic.com.

Current Patients

Everything You Need to Know for Your Visit

Booking, Changing and Cancelling an Appointment

Deposits

Emergencies

Complaints procedure

Get In Touch With Us