A contract comes into existence between you and us when we confirm that we are able to provide you with a Relevant Treatment. If we are unable to provide you with a Relevant Treatment, we will inform you of this and the reasons why.
The patient shall be responsible for reading and understanding the treatment plan (s) or information literature provided prior to consenting to undergo any Relevant Treatment. We require certain information from you to be completed prior to treatment. If you do not provide us with this information within a reasonable time of us asking for it or you provide us with incomplete or incorrect information, we reserve the right not to perform the Relevant Treatment.
We always try to arrange appointments at a time convenient to our patients. For this reason, we have early morning and late evening sessions on most weekdays. You can arrange an appointment by:
Visiting our online booking or our live chat at www.odldentalclinic.com
Email:info@odldentalclinic.com,
Phone: 02077393345/ 02076386600 * Our lines can get extremely busy during the day. If this is the case, please use the live chat on our website.
To reduce the number of missed appointments and late cancellations, we ask all patients to pay a deposit to secure the appointment. If you attend your appointment on time or give at least 48 hours’ notice to cancel or change it, the deposit will be refunded by deducting the amount you have paid up-front from the cost of your treatment.
We kindly ask you to arrive at least 20 minutes prior to your booked time so that you can be seen on time. If you arrive late, we may not be able to see you. It is part of our policy to contact patients who have failed to attend their appointment to try to arrange a new one.
If you need to cancel or change an appointment, please give us as much notice as possible. We require a minimum of 48 hours, otherwise, you may incur cancellation fees.
Appointments cancelled without 48 hours’ notice will, at the practice’s discretion, incur a cancellation fee of at least £59. Please note that all cancellation fees must be paid prior to scheduling another appointment.
Please be aware that if two consecutive appointments are cancelled without 48 hours’ notice, or failed to attend (without good reason), no further appointments shall be offered at the practice without the full cost of treatment being paid upfront.
If the Patient is late, the Relevant Practitioner may not be able to see the Patient, and a fee may still be due.
Although extremely rare, appointments may need to be rescheduled by ODL Dental Clinic at short notice, for example, if emergency situations arise or equipment failures occur within the premises. ODL Dental Clinic does not compensate for any late cancellation or consequential losses.
Text messages, email appointment reminders, and telephone calls are a courtesy and cannot be relied upon. It is up to the Patient to note their appointment in their own diary and attend at the appropriate time.
It is our practice policy to give patients full information about the cost of their dental care before any treatment is undertaken. For treatment plans for extensive work, a written estimate/treatment plan will be provided.
ODL Dental Clinic is a fully private dental clinic. Our policy is to request patients to pay a deposit before starting treatment and pay the balance on the day of treatment completion. We accept credit/debit card payments, and we also offer 11 months interest-free finance on a range of treatments. If you are unable to pay for your treatment, please contact us before your appointment day and we will talk you through our payment options. You can also visit our website for more details https://www.odldentalclinic.com/our-fees-finance-options_-_Pay_as_you_go_dentist.
Direct bank transfers are possible, and bank account details are available on request. ODL Dental Clinicrequires the full name of the patient as a reference.
*Please note we do not accept cash payments.*
All Patients attending ODL Dental Clinic facilities will be treated with respect and dignity at all times. No member of staff has the right to be abusive to Patients or their visitors, and any such incidents will be treated as a disciplinary matter. Equally, ODL Dental Clinic does not condone any form of abuse of staff members by Patients (either in person or on the phone) or visitors and if such a situation should occur, ODL Dental Clinic reserves the right to terminate any provision of care.
For the safety of our patients and staff, CCTV is in operation in our practices.
ODL Dental Clinic predominantly corresponds via email and occasionally by telephone or text message. Should there be any changes to personal details, it is the Patient’s responsibility to inform ODL Dental Clinic. This will include, but is not limited to, the Patient’s current telephone number, email address, postal address, home address, and medical history updates.
We will use personal details to provide the services and Relevant Treatment, process your payment, and if you agree to this, to inform you about similar services we offer, but you may stop receiving these communications at any time by contacting us. We may pass your personal information to credit reference agencies where we have extended finance to you, and they may keep a record of any search that they do. We will only give your personal information to thirds parties where the law either requires or allows us to do so.
We store all patient personal details on a computer system in accordance with the General Data Protection Regulations. All clinical notes, digital radiographs, digital photographs etc, remain the property of ODL DENTAL CLINIC. Copies of notes, radiographs, and photographs can be made available on request.
* Please note that we may sometimes carry out records such as photos, x-rays and digital scans free of charge and as a gesture of goodwill to help us assess your case, create your treatment plan, and monitor the progress of your treatment. If you wish to receive a copy of a record/ service that was provided free of charge, the normal record/ service fees must be paid in order for the records to be released.
Please be aware that any information provided through any part of our website or on the phone, or in person with anyone other than a dentist does not constitute professional advice. No professional advice can be given without a clinical consultation with a dentist.
For our full data protection privacy notice, please click here.
ODL Dental Clinic may use images and x-rays for marketing and educational purposes online and offline, including but not limited to the ODL Dental Clinic website, social media accounts, promotional and educational literature. Your name will never be published, and your identity will never be disclosed.
However, if you DO NOT wish for us to use your images and x-rays in this way, please let us know.
Once your treatment plan has been agreed with the Dentist, we will provide printed details of your plan. If this plan changes due to radiographic or clinical findings, we will inform you and discuss this with you. Treatment plans are valid for net 90 days from the date the treatment was prescribed. If there are any points on your treatment plan that you wish to query, please do not hesitate to ask us.
All treatments require completion of a consent form. We will explain the treatment, aftercare, and any risk to you thoroughly and ask that you sign the consent form prior to any treatment being carried out. It is very important that you read the consent thoroughly and let us know of any questions prior to the start of the treatment.
ODL Dental Clinic accepts no responsibility for matters which are within the professional of the Specialists, Dentists, Hygienists, Nurses, or Orthodontic Therapists.
All Specialists, Dentists, Therapists, and Orthodontic Therapists are independent contractors and are not employed by ODL Dental Clinic. Nothing in these Terms and Conditions is intended to be construed as creating an employee-employer relationship between ODL Dental Clinic and any Specialists, Dentists, Hygienists, Therapists, and Orthodontic Therapists.
In the unlikely event that you are not suitable for cosmetic, restorative, or orthodontic treatment following your full clinical evaluation, we reserve the right to retain your fee to cover the cost of your appointment. You will have access to all clinical records, including photos, moulds, X-rays, and clinical findings. Clinical records are valid for six months, and if you choose to proceed with treatment after this time, we may need to carry out a second full clinical evaluation.
You may also require a subsequent clinical evaluation if you undergo treatment at a different clinic between your clinical evaluation and starting treatment. Consultation fees will apply.
We reserve the right to retain any fees for costs incurred and discharge you from our care if the following apply (please note this is not an exhaustive list):
ODL Dental Clinicwants patients to be entirely satisfied with their care and treatment. For any repairs or replacements in case of the treatment failing, please refer to the consent form signed prior to the treatment being carried out.
Where laboratory work is involved, for example the Patient is in the middle of having a denture, crown, or bridge made, or if moulds/scans have been sent for construction of any type of orthodontic appliance and the work has already been started or completed by the laboratory, the full fee may be kept to cover the cost of the laboratory invoice and any previous or pending appointments.
If the Patient is not happy with the work completed by the Relevant Practitioner, all measures will be taken to resolve the problem. Before issuing a refund, the Patient will be required to attend a review appointment so that the Relevant Practitioner is given the opportunity to put things right.
For the security of our patients, refunds will only be processed after all required forms have been completed, agreements signed, and necessary information has been collected.
Whilst ODL Dental Clinicendeavours to offer a complimentary service to submit relevant forms for the Patient to claim back against their insurance policy, ODL DENTAL CLINIC will not be held responsible for any delays or errors resulting from this. Even if the patient permits ODL Dental Clinicto send forms on the Patient’s behalf to the relevant company, the patient must check that the details (both personal and for professional services rendered) are indeed correct.
We provide dental care for people with special needs. For more details, please email info@odldentalclinic.com.
The service provided by ODL Dental Clinic and Relevant Practitioner shall be governed by the laws of England and Wales, whose courts shall have exclusive jurisdiction.
We very much appreciate your confidence in us and look forward to meeting with you
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